{"example_status": "illustrative_not_real_customer_data", "ticket_id": "DEMO-T01", "thread_id": "DEMO-H01", "event_id": "E01", "parent_event_id": null, "role": "customer", "text": "The demo device still does not connect after the reset.", "knowledge_revision": "kb-demo-r2", "resolution_status": "unknown"}
{"example_status": "illustrative_not_real_customer_data", "ticket_id": "DEMO-T01", "thread_id": "DEMO-H01", "event_id": "E02", "parent_event_id": "E01", "role": "agent", "text": "I have escalated the issue for a specialist review.", "knowledge_revision": "kb-demo-r2", "resolution_status": "escalated_not_resolved"}